The new Google Places Questions & Answers offers a lot of potential for both helping and hurting a business. Here are some thoughts on how your business should approach this new and untried feature in the local Knowledge Panel.
1- Get out in front of them.
Crowd sourcing can be intimidating to the typical business but it’s best if you approach this, like reviews and photos, proactively. Having good Q & A’s posted will somewhat limit the opportunity for mischief.
View this video on YouTube: Google My Business Post